We accept returns or exchanges within 30 days of your invoice date.

If for any reason you are not satisfied with your purchase, simply contact us at 866-456-8534 (866-4LOULEI) or e-mail us at customerservice@louleibotanicals.com

When you contact us with your reason for your return or exchange, please make sure to attach your original invoice.

Returns and exchanges must be received within 30 days after product is purchased, which will be determined by your invoice date.

Refunds will be issued within 7-10 days after approval. Exchanges will be shipped 3-5 days after product is received.

Refunds or replacement for defective product can only be granted for: Request submitted within 3 days delivery and with products retuned with unbroken seals.

We will not refund or exchange the following:
Special promotional items or purchases from unauthorized sellers.


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No Harmful Fillers in our Skincare ProductsNo Gluten in our Skincare Beauty ProductsNo GMO in our Skincare ProductsNo sulfates in our Skincare ProductsNo Parabens in our Skincare Beauty ProductsNo synthetics in our Skincare Products